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TWO CONCHS
POLICIES

TWO CONCHS POLICIES

Balance of charter is due 14 days prior to your scheduled booking(s). Which will be run on the credit card on file.
Cancellation for daily charters:
  • 30 days or more, full refund
  • 15-29 days, with trip protection you will be issued a refund (less online booking fees & trip protection fee). Without trip protection a Gift Certificate will be issued.
  • 1-14 days, no refund and full payment is required. With trip protection you will be issued a Gift Certificate (less online booking fees & trip protection fee)
  • Fishing Camps are non-refundable. Only gift certificates if cancelled 30 days or more.
  • Multiple Bookings, ie 2 Charters booked is a 45 day cancellation notice, 3 or more Charters is 60 days cancellation notice.
  • Trip insurance is never refunded unless the charter was cancelled 30 days prior for a single charter, 45 days prior for 2 charters and 60 days prior for 3 or more charters.
  • If the Captain cancels due to Weather a full refund will be given less Online Booking fees and Trip Protection fee.

When booking your charter you are booking your day to go fishing. We understand sometimes you may want to go offshore but the conditions are not favorable for that so our policy is to rebook it to a later date or book it to a Reef/Wreck/Bay trip. This is to be discussed with your Captain.

Mechanical issues:

Even though mechanics issues are rare they do happen from time to time. Payment is only required for the duration that was spent fishing before the mechanical issue. We will also try and get you out on one of our other boats if possible the same day depending on the timing of the mechanical issue.

  • In the case of sea sickness once the boat has left the dock the full payment is still required for the scheduled duration.
  • In case of weather issues, if the Captain comes in early due to weather, the minimum 1/2 day or 3/4 day rate will apply according to the duration of your charter.
Additional Policies:
  • Pandemics, Hurricanes, Declared State of Emergency or any other Natural Occurrence out of both of our control, gift cards will be issued to where both parties will not lose any money.
  • No GPS capability devices are allowed onboard. If found in use ie. Navionics app that tracks boat location or InReach that tracks our location is allowed. If found the charter will be terminated and full payment is required. GPS numbers (our fishing spots) is how we make our living and we cannot afford for the numbers to get out.
  • Since we are in the service industry you are not required to pay the sales tax on the charter but a minimum 20% Gratuity is required for the Captain and should be paid directly to them and it may be added to the charter by the same credit card on file.
  • Online Waivers must be signed.
  • Fishing Camps are non-refundable.
  • Rod & Reels lost overboard. When it’s in the boat it’s mine when it’s in the water it’s yours. If a rod and reel is lost overboard by the customer, you will be charged the replacement value of the rod & reel.
Pulley Ridge Trip:
  • Full payment is required upon booking and if bad weather is predicted the trip will be rescheduled and no refunds.
  • Trip Protection for the Pulley Ridge Trips allows you to receive a Gift Card for cancellations up to 24 hours before your scheduled start time, minus the Trip Protection and Online Booking Fees, cancellations less than 24 hours before your start time are due no refunds.

Capt. Jack Carlson